It’s simply the best thing ever, all day, everyday
good to be able to see a value
Easy fitment and works a treat!
Clear and presise instructions for the programing, started first go and looks great
FAQs
Frequently Asked Questions
Everything you need to know about ordering from RA Ranger, including shipping, delivery, returns and getting in touch with our team.
ABOUT RA RANGER
Who is RA Ranger?
RA Ranger is an Australian-owned and operated automotive accessories business specialising in innovative upgrades and accessories for modern Ford vehicles.
We're passionate about developing and sourcing products that improve the functionality, convenience and ownership experience of your vehicle.
Where is RA Ranger based?
RA Ranger is based on the Gold Coast, Queensland, Australia.
Our online store services customers throughout Australia and internationally.
Do you have a physical store?
RA Ranger primarily operates as an online business from the Gold Coast, Queensland.
If you need assistance with an order, installation or product enquiry, please contact our team.
How can I contact RA Ranger?
The best way to contact us is by email:
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
What are your business hours?
Our team operates during standard Queensland business hours.
As we're an online business, orders can be placed through our website 24 hours a day, 7 days a week.
Emails and enquiries are responded to as soon as possible during business hours.
ORDERS
How do I place an order?
Orders can be placed directly through the RA Ranger online store.
Simply add the items you'd like to your cart, proceed through checkout and select your preferred available shipping and payment options.
How do I know my order was successful?
Once your order has been successfully placed, you'll receive an order confirmation email at the email address entered during checkout.
If you don't see it, check your junk or spam folder.
Can I change my order after placing it?
If your order hasn't been processed or dispatched, we may be able to make changes.
Please contact us as soon as possible with your order number and the change you'd like to make.
Once an order has been processed or dispatched, we cannot guarantee that changes can be made.
Can I cancel my order?
Contact us as soon as possible if you'd like to cancel an order.
If your order has already been processed, packed, dispatched or otherwise prepared specifically for your order, cancellation may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact us immediately with your order number and the correct address.
If your order hasn't been dispatched, we'll do our best to update it.
Once the parcel has been handed over to the courier or postal service, we may not be able to redirect it.
RA Ranger cannot be responsible for delivery issues caused by an incorrect address entered during checkout.
SHIPPING & DELIVERY
Where do you ship from?
Orders are dispatched from Gold Coast, Queensland, Australia.
Do you ship Australia-wide?
Yes.
RA Ranger ships orders Australia-wide, including metropolitan, regional and remote areas serviced by our shipping carriers.
Do you offer Express Shipping?
Express shipping options may be available during checkout depending on your order and delivery location.
Available shipping methods and costs will be displayed at checkout.
How quickly will my order be dispatched?
We aim to process and dispatch in-stock orders as quickly as possible.
Most orders are dispatched within our standard processing timeframe, however processing times may vary during sales, product launches, public holidays and other high-volume periods.
How long will delivery take?
Delivery times depend on your location, the shipping method selected and the carrier.
Customers in metropolitan areas will generally receive their orders sooner than customers in regional or remote locations.
Any delivery estimates provided by the carrier are estimates and may be affected by circumstances outside RA Ranger's control.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information where tracking is available.
You can use this tracking information to follow the progress of your delivery.
My tracking hasn't updated. What should I do?
Tracking information can sometimes take time to update after a parcel has been collected.
If there hasn't been an update for an extended period, contact the shipping carrier using your tracking number.
If you still need assistance, contact RA Ranger with your order number and we'll help where possible.
My order says delivered, but I haven't received it. What should I do?
First check around your property, mailbox, safe-drop locations and with anyone else at the delivery address who may have accepted the parcel.
You should also check the carrier's tracking information for delivery details.
If you're still unable to locate the parcel, contact the carrier and RA Ranger as soon as possible.
What happens if my parcel is delayed?
Once an order has been dispatched, delivery is handled by the selected shipping carrier.
Occasional delays can occur due to weather, network congestion, public holidays, peak periods or other circumstances outside our control.
We'll assist where reasonably possible if there is an issue with your shipment.
What happens if my parcel is lost in transit?
If you believe your parcel has been lost, contact us with your order number.
We'll review the tracking information and, where required, lodge an enquiry with the shipping carrier.
Please allow the carrier sufficient time to investigate before an order can officially be considered lost.
What if my order arrives damaged?
Contact us as soon as possible if your parcel or its contents arrive damaged.
Please keep all packaging and provide:
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Your order number
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Photos of the parcel
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Photos of the shipping label
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Photos showing the damage
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A description of what happened
This information helps us investigate the issue with the shipping carrier and determine the appropriate next step.
INTERNATIONAL ORDERS
Do you ship internationally?
International shipping may be available to selected countries.
Available shipping destinations and options will be shown during checkout.
Will I have to pay import duties or taxes?
International customers may be responsible for customs duties, import taxes, GST/VAT, brokerage fees or other charges imposed by their destination country.
These charges are determined by local authorities and are generally separate from the amount paid to RA Ranger.
How long does international delivery take?
International delivery times vary significantly depending on the destination, shipping service and customs processing.
Customs inspections or clearance requirements can also cause additional delays outside our control.
RETURNS & REFUNDS
Can I return an item?
Return eligibility depends on the circumstances and condition of the item.
Please review our Returns & Refund Policy for full details or contact us before returning anything.
Can I send a return without contacting you first?
Please contact RA Ranger before sending a return.
This allows us to confirm the return process and ensure your parcel can be correctly identified when it arrives.
Who pays for return shipping?
Responsibility for return shipping depends on the reason for the return.
For change-of-mind or incorrectly ordered items, return shipping costs may be the customer's responsibility.
If an item is confirmed to be faulty or supplied incorrectly, we'll handle the matter in accordance with our obligations under Australian Consumer Law.
How long do refunds take?
Once an approved return has been received and inspected, we'll process the applicable refund.
After the refund has been processed by RA Ranger, your bank or payment provider may take additional time to return the funds to your account.
WARRANTY & SUPPORT
Do your products come with a warranty?
Yes.
RA Ranger stands behind the products we sell. Warranty coverage may vary depending on the item and is provided alongside your rights under Australian Consumer Law.
What should I do if I have an issue with my order?
Contact us at support@raranger.com.au and include:
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Your order number
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Your full name
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A description of the issue
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Photos or videos where relevant
Providing this information from the beginning helps us resolve your enquiry faster.
What happens if I receive the wrong item?
Contact us as soon as possible and do not use or install the item.
Send us your order number along with a photo of what you received and we'll investigate the issue.
I'm missing something from my order. What should I do?
Check all packaging carefully first, as smaller items may be packed inside other boxes or packaging.
If something is still missing, contact us with your order number and details of the missing item.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed securely during checkout.
The payment options available may vary depending on your location and the value of your order.
Is it safe to order through your website?
Yes.
Orders and payments are processed through secure online checkout systems. RA Ranger does not require customers to send sensitive payment information through email or social media.
Can I get a tax invoice?
Yes.
Your order confirmation and associated order documentation provide details of your purchase.
If you require additional documentation for your order, contact us with your order number.
STILL NEED HELP?
I can't find the answer to my question. What should I do?
We're here to help.
Contact the RA Ranger team at:
For existing orders, please include your order number in your message so we can assist you as quickly as possible.
RA Ranger
Gold Coast, Queensland, Australia